Experience

14+ years of building technical teams, architecting integrations, and driving B2B technical sales across payments, healthcare, and SaaS.

Solutions Engineer

Nov 2023 - Apr 2026

Architected a standardized Proof of Value (PoV) evaluation process using "Goals for Success," reducing average technical decision cycles to 30-45 days.
Managed technical PoV journeys for prospects, guiding ecosystem design, sequence flow diagrams, and technical blueprints from requirements gathering to go-live.
Built automated integrations between Roadie Internal Developer Portal (IDP), Attio, and Grafana to generate real-time AI summaries of prospect engagement, directly supporting sales prioritization.
Automated the Salesforce-to-Attio CRM migration, streamlining data flow and improving team visibility into prospect pipelines.
Served as the internal stakeholder for the client perspective, influencing product prioritization and roadmap decisions based on technical feedback.

Solutions Engineer

Dec 2019 - Apr 2023

Built and scaled the Enterprise Service Operations, Implementations, and Technical Support departments, defining roles, procedures, and policies.
Created a company-wide Guru knowledge base adopted by every department, standardizing technical documentation and reducing onboarding time for new hires.
Managed end-to-end technical journeys for clients and partners (vendors, payment processors), including technical discovery, statement of work creation, and post-contract implementation planning.
Developed internal training tutorials, solution slideshows, and sequence flow charts for Sales, Customer Success, and Support teams to accelerate product adoption.
Served as the primary technical contact for partners, managing enhancement requests and future phase planning.

Integrations Manager

Jan 2015 - Dec 2019

Built the Integrations Department from the ground up, handling partner technical sales, integration work, and team management.
Evaluated, planned, and managed the build of a custom, processor-agnostic payments gateway, expanding the company's market reach.
Built a fully functional integrated EHR web app for sales demonstrations, featuring complete payment terminal integration (Sale/Void/Refund) to drive opportunities to close.
Created a company-wide Confluence knowledge base to centralize technical documentation and partner resources.
Acted as the primary advocate for enterprise-level partners, managing relationships, tracking development progress, and submitting enhancement/bug reports to Engineering.

Las Vegas, NV

Integrations Manager

Feb 2010 - Jan 2015

Hired, trained, and managed a department of 5 Integrations Specialists/Engineers, setting development goals and milestones.
Created a .NET DLL integration method prototype that became the company's most popular and recent product offering.
Built a fully functioning developer portal featuring embedded APIs, documentation ("How-To's"), sample applications, and installers.
Facilitated User Acceptance Testing (UAT) for QA and Development teams, ensuring all integration products met quality standards prior to release.
Developed custom objects within Salesforce to support complex integration tracking and reporting.